Can I return something I've purchased?
We are happy to offer a store credit or exchange an item you've purchased from us - simply contact us within 30 days of your order date.
Please note, products from essential oil category do not fall under our 30 day returns policy for hygiene and safety reasons. We will not accept returns on these items for change of mind reasons, even if the item is unused.
Change of Mind
If you decide that you don't want the item you purchased we need the item back unopened and unused in its original packaging. Once we have received the item back in good order we will issue a credit or exchange.
In the rare instance that an allergy does occur please contact our team at firstname.lastname@example.org Please ensure you do the following:
- Discontinue use straight away
- Seek medical advice
- Call us on 1300 037 736
- Returns must be less than 10% used
If you have received a faulty item please contact our support team on email@example.com with a full detailed description and a photo if possible. We will arrange the delivery of a new item, a store credit or a full refund.
Incorrect Item/Damaged on Arrival
If you received your package and it is not what you ordered or has been damaged in transit please contact our team within 7 days of receiving your package on firstname.lastname@example.org and they will be more than happy to help.
Here's how it works :
1. Get in touch
To request a return, please email us on email@example.com with include the order number.
2. We'll get back to you
One of our Customer service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us.
3. Pack & Send
Pack up your item carefully, so it reaches us safely. You can re-use your Essentially box packaging or similar sized box if you no longer have it. Following the instructions emailed to you, print your return shipping label and tape it to the front of the box. Drop the parcel off at either an Australia Post Outlet, in a free standing post office box or in your parcel locker.
4. Tell us what happens
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us. We'll be in touch as soon as your return is complete.